What makes A touch of Glass better than our competition?
We’re Thorough
We have a complaint/return rate far below the industry norm of 10%, so it’s safe to say we’re a conscientious, expert window washing company.
While we often hear from new clients about poor experiences with other companies (streaked windows, broken screens, water/mud on the floors, broken items, skipped windows, no-shows, etc.), we’ve been staying below 1 in 200 complaint follow up visits (.5%) for the past 15 years.
We’re Experienced
Our business was built on our repeat customers and referrals.
Our gallery of work speaks for itself!
As of November 2022, 71% of our customers have been using our services for five years or more. 47% of our customers have been with us for ten years or more. In fact, 22% have been faithful repeat customers for over 20 years!
We’re Careful.
Our cleaning methods treat your home like our own; including:
- fully vaccinated and masks ready on request
- no shoes or water buckets inside the house
- 100% biodegradable, pet-safe, solvent-free cleaning solutions
- all glass hand/pole cleaned with squeegees.
- window tracks cleaned at no extra charge
- items removed from sills prior to cleaning
- no ladders used indoors (or outdoors) whenever possible
- all windows and doors locked upon completion
We Have Shorter Wait Times for Service
We maintain time on our calendar for last minute appointments, meaning you won’t have to wait several weeks for our services.
We’re Fully Insured
We have a $2,000,000 liability insurance policy through American Family Insurance. In addition, all vehicles have business coverage, and all employees have health insurance coverage.
We’re a Family Business
We appreciate the awkwardness of inviting strangers into the home for the first time. That’s one big reason why we keep this in the family. If the actual owner of the business has any employees on the job, it will be one of his own kids. Representing over 32 additional years of combined experience, each of them has worked their way through college, graduating debt-free.
We Have a Comprehensive Service Area
We provide our gutter cleaning, window washing, soft washing, and pressure washing services to much of the Gig Harbor region.
In the words of our happy customers…
“Excellent, prompt and thorough service at a fair price. Would hire Mike and his daughter again in a NY minute! They turned a long – overdue and steep driveway into a spectacular entranced– and just in time for a real estate listing photo shoot. Windows and tracks, both inside and out, sparkle.”
Donna S. – Gig Harbor
“Mike did a brilliant job!”
Andrea C. – Fox Island
“Mike and his son Jonathon did an excellent job cleaning my sky lights and windows. My sky lights were very dirty and they looked fabulous when the guys were done. I did a walk through and everything was clean and streak free. They didn’t miss any windows or have to “redo”. They were quick, courteous, pleasant and professional. I will be hiring them again in the Spring.”
Erica B. – Silverdale
“Mike keeps regular appointments. He came with two of his teen age children who are experienced in window washing. They are a pleasant crew and work harmoniously together. The work went fast and is beyond reproach. They did a good job. I trust them and am always glad to see them.”
Sue Z. – Shore Acres
“I have had my Windows cleaned by various companies over the past 23 years. A Touch of Glass was by far the most thorough job. I was also amazed at how efficiently they worked. I will gladly refer them to all of my friends and family!”
Jolene E. – Gig Harbor